At Neon Voyages, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Contact information (such as name, email address, mailing address, and phone number)
- Demographic information (such as age, date of birth, and gender)
- Payment information (such as credit card details and billing address)
- Travel preferences and requirements
- Information you provide when you contact us or submit queries
- Information you provide when you subscribe to our newsletter
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages of our website that you visit
- Time and date of your visit
- Time spent on those pages
- Other statistics
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.
2. How We Use Your Information
We may use the information we collect from you for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information, including confirmations and receipts
- Respond to your comments, questions, and requests
- Send you technical notices, updates, security alerts, and support and administrative messages
- Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Neon Voyages and others
- Personalize and improve your experience on our website
- Comply with legal obligations
3. Legal Basis for Processing
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost all cases, the legal basis will be one of the following:
- Consent: You have consented to our use of your personal information.
- Contract: We need to process your personal information to perform a contract with you or to take steps at your request before entering into a contract.
- Legal obligation: We need to process your personal information to comply with a legal obligation.
- Legitimate interests: We process your personal information where it is in our legitimate interests to do so as a business and where these interests do not override your rights.
4. Sharing Your Information
We may share your personal information in the following situations:
- Service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
- Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
- With your consent: We may disclose your personal information for any other purpose with your consent.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the applicable legal requirements.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to access: You have the right to request copies of your personal information.
- Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
8. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: [email protected]
- By phone: +44 20 7123 4567
- By post: Data Protection Officer, Neon Voyages, 25 Oxford Street, London, W1D 2DW, United Kingdom
