Terms of Service | Neon Voyages

1. Acceptance of Terms

By accessing or using our website (neonvoyages.co.uk) or any of our services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access or use our services.

2. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.

3. Access to Services

3.1 Eligibility

To access or use our services, you must be at least 18 years old or the age of legal majority in your jurisdiction, whichever is greater. By using our services, you represent and warrant that you meet all eligibility requirements.

3.2 Account Registration

Some features of our services may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

4. User Conduct

You agree not to use our services:

In any way that violates any applicable law or regulation
To impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
To engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our services, the server on which our services are stored, or any server, computer, or database connected to our services
To attack our services via a denial-of-service attack or a distributed denial-of-service attack
To collect or harvest any information from our services, including email addresses, without authorization

5. Booking and Cancellation Policies

5.1 Booking Confirmation

All bookings made through our website are subject to availability and confirmation. We will send you a confirmation email once your booking has been processed and confirmed.

5.2 Payment

Payment terms will be specified at the time of booking. In some cases, a deposit may be required to secure your booking, with the balance due at a later date. All prices are displayed in the currency specified and include applicable taxes unless otherwise stated.

5.3 Cancellation Policy

Our cancellation policy varies depending on the type of service booked. Specific cancellation terms will be provided at the time of booking. In general:

Cancellations made 30 days or more before the service date: Full refund less administration fee
Cancellations made 14-29 days before the service date: 50% refund
Cancellations made less than 14 days before the service date: No refund

We strongly recommend purchasing travel insurance to cover any unforeseen circumstances that may require cancellation.

6. Intellectual Property

6.1 Our Intellectual Property

Our services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Neon Voyages, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes. This license does not include:

Modifying or copying our materials
Using any material for any commercial purpose or for any public display
Attempting to decompile or reverse engineer any software contained on our website
Removing any copyright or other proprietary notations from the materials
Transferring the materials to another person or "mirroring" the materials on any other server

6.3 User Content

By submitting content to our website (such as reviews or comments), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in connection with our services. You represent and warrant that you own or control all rights in and to the content you submit.

7. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. Neon Voyages makes no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, or products included on our website.

To the full extent permissible by applicable law, Neon Voyages disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neon Voyages will not be liable for any damages of any kind arising from the use of our services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall Neon Voyages, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use our services
Any conduct or content of any third party on our services
Any content obtained from our services
Unauthorized access, use, or alteration of your transmissions or content

Our liability for any claim arising out of or relating to these Terms or our services shall be limited to the greater of (a) the amount you paid to use our services during the 12 months prior to the event giving rise to the liability, or (b) £100.

9. Indemnification

You agree to defend, indemnify, and hold harmless Neon Voyages, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of the Terms will remain in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Neon Voyages concerning your use of our services.

13. Contact Information

If you have any questions about these Terms, please contact us:

By email: [email protected]
By phone: +44 20 7123 4567
By post: Legal Department, Neon Voyages, 25 Oxford Street, London, W1D 2DW, United Kingdom